Managing conflict between other people or, if you are involved in it, requires careful handling and control. Part of our skill is in managing our instinctive reaction, to focus on a positive outcome.

Conflict comes in many guises; overtly aggressive behaviour; sarcasm and derision; personality clashes; jealousy; exclusion; them and us………the list continues. Some behaviour is obvious, some is less so.

Whether dealing with conflict or ‘difficult’ people, Geneva Management can develop the skills in handling these situations, or through our HR Services, can guide you on more serious situations.