For many organisations, it's very difficult to monitor performance 100% of the time. Used either to determine a benchmark or starting point for training, or to assess whether any training has transferred to real life, mystery shopping can highlight specific areas for development, and assess how effectively your team are performing in areas such as:
Your people create new business, retain existing business, or worst of all, help to lose business. How well are your people performing and improving the performance of the business? Do you know what your customers experience on a daily basis, or how well your people are being managed when you're not there?
If you do know, you can start to do something about it.
If you don't know, isn't it time to find out?
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One small change in our approach can greatly improve performance.
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