Retaining our existing customers is six times less expensive than finding new ones. Therefore each interaction has to continue to build on our service, rather than take customers for granted, or worse, lose them.

How many contact points does your organisation have with your customers? Sales people, account managers, receptionists, finance teams, contact centres, production, delivery installation.........the list continues.

When developing skills on customer care, Geneva Management's experience in handling customer demands, expectations and complaints, can help your team's ability to retain and build your customer base.