The handling of objections is a natural part of human communication which we face in everyday life - not just in a customer-facing or sales environment.

Objections are often seen as negative and an obstacle to getting to a positive outcome. More often than not, they are nothing more than unanswered questions which occur when there is lingering doubt in the other person's mind.

At Geneva Management we can develop your skills in handling objections, whether with staff or customers, and increase the number of instances of turning a 'no' to a 'yes'.