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| TELEPHONE SKILLS |
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Effective telephone techniques, whether outbound or inbound, and the impression created, is often the first time that customers get a 'feel' for the way your organisation presents itself. |
How often have we identified those having a 'bad day', just from the way a call was handled? Whether it's the words used, how they are said, being put on hold or just being unhelpful, it all creates an impression. |
With practical techniques and the use of 'best practice' tips, Geneva Management can further enhance your customers' impression and experience of your organisation. |
OUR CAPABILITIES
CONTACT US BY EMAIL OR CALL US ON +44(0)800 955 1988
TESTIMONIALS
We engaged with GENEVA to develop our customer communication, both internally and with our key aftermarket clients.
Our customer workshops, the follow up 'HOW TO' sessions and the individual action plans, have measurably improved customer relations and retention.
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Registered Office:
Geneva Management Consultants Ltd.
Victoria House, 9 Victoria Place, Airdrie, ML6 9BU Company No: 565474.
Copyright © Geneva Management Consultants Ltd. 2024
Our customer workshops, the follow up 'HOW TO' sessions and the individual action plans, have measurably improved customer relations and retention.
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Kenny Ross- |
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Geneva Management Consultants Ltd.
Victoria House, 9 Victoria Place, Airdrie, ML6 9BU Company No: 565474.