Developing assertiveness is a combination of understanding assertiveness techniques and managing behaviour, to balance being aggressive and being passive.

While terminology can be assertive, as can the manner of the delivery plus the non-verbal signals, assertiveness is also control of our instincts, which can be either ‘fight or flee’.

Through 1-2-1 coaching or through workshops, Geneva Management can develop that assertiveness streak, to ensure that we are neither brushed aside, nor seen as ‘difficult’.