Written communication, particularly e-mail, has become one the most widely used (and abused!) tools in business – especially when it’s written as if spoken.

How often has the tone of letter or e-mail been easily misinterpreted? How often is it poorly punctuated? How often does poor grammar and spelling give an impression of the sender?

At Geneva Management, we focus on traditional written skills as well as balancing the informality of e-mail, with the over-riding understanding of knowing when NOT to use it.