Handling customer complaints effectively, can regularly turn an unhappy customer today, into a long-term loyal customer. A mixture of skill and empathy are the keys.

Whether our customers are disappointed, unhappy or irate, unless we have the skills to remove the emotion from the situation, reaching a resolution will take significantly longer to achieve, if ever.

Rather than lose business, Geneva Management can show how to handle these situations effectively and turn those complaints into positive, long-term relationships.