Effective telephone techniques, whether outbound or inbound, and the impression created, is often the first time that customers get a 'feel' for the way your organisation presents itself.

How often have we identified those having a 'bad day', just from the way a call was handled? Whether it's the words used, how they are said, being put on hold or just being unhelpful, it all creates an impression.

With practical techniques and the use of 'best practice' tips, Geneva Management can further enhance your customers' impression and experience of your organisation.